This course will be held.  Registration extended.  Register now.  Payment details at bottom.

HC-510:  Baldrige for Health Care Overview

Instructor: Roy Kinkaid

Overview: What is the Malcolm Baldrige National Quality Program – Health Care Criteria for Performance Excellence?

• The MBNQP Health Care is a set of criteria for organizational performance excellence as it applies to health care.
• The criteria applies to all functions of an organization to include: leadership, strategic planning, customers, performance measurement, workforce, process management and improvement, and organizational performance results.

Abstract:

The purpose of the four hour Baldrige Criteria overview it to familiarize health care organizations with:

• history of the criteria,
• health care organizational performance excellence as defined by the criteria,
• benefits of using the criteria as a guide for performance excellence,
• successful national and PA state applicants award recipients,
• deciding if the criteria is appropriate for their organization.

 Course Content/Learning Objectives:

• Understanding the criteria – how it works.

• Overview of the seven categories of the criteria:

-         Leadership – setting direction for quality, the customer, and ethics;

-         Strategic Planning – the organizational plan,current and future, input, deployment,   and tracking progress;

-         Customer Focus – customer requirements current and  future, satisfaction;

-         Measurement, Analysis and Knowledge Management - performance measurement, review, actions taken to improve, sharing best practices within the organization;

-         Workforce Focus – staff hiring, retention, and engagement;

-         Process Management – key process performance and improvement;

 -         Results – organizational performance results, benchmarks.

• Getting started with the criteria.
• Self Assessment.

Who should attend?

-         Management and staff at all levels interested in learning about the MBNQP Health Care Criteria for Performance Excellence and its application to their organization.

 Prerequisites: none

A continental breakfast and lunch are included in the tuition.

Payment for the course is due by the first class session unless prior arrangements are made with the Registrar.

For Payment by Check

Make payable to: ASQ Philadelphia Section 505

Mail remittance to:

ASQ Philadelphia Education Registrar

149 Kirkland Ave

West Chester PA 19380-3982

For Invoicing:

Send Company Purchase Order made to: ASQ Philadelphia Section 505

Provide: Contact name, mailing address, telephone number of the person to receive the invoice.

Send to

ASQ Philadelphia Education Registrar

149 Kirkland Ave.

West Chester, PA  19380-3982

Questions: Email: captkmcc@verizon.net

Phone: 610-696-7589

This course is available as an ON-SITE presentation, subject to the instructor’s availability.  The only requirement for an on-site course is a minimum enrollment of eight students.  The course content can be customized to fit your unique situation.  The instructor will negotiate on-site training on a case-by-case basis.